Shipping Policy

At AutoFamily, we aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery

Estimated delivery times depend on the delivery location and courier service selected at checkout.

For deliveries within the UAE, estimated delivery is generally 2–5 business days.

Delivery times may be longer during public holidays, promotional periods, or due to circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Some products or locations may have different delivery charges depending on size, weight, or delivery requirements.

Delayed or Lost Orders

If your order is delayed or appears to be lost, please contact us with your order number. We will work with the delivery provider to investigate the shipment.

AutoFamily is not responsible for delays caused by circumstances outside our reasonable control.

Incorrect Delivery Information

Customers are responsible for providing a correct and complete delivery address and contact number. Additional delivery charges may apply if an order needs to be redelivered due to incorrect information provided by the customer.