Refund policy

Return and Refund Policy

At AutoFamily, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and other included items.
  • The product has not been damaged due to misuse, improper installation, or normal wear and tear.
  • Proof of purchase or order details are provided.

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. These exclusions will be communicated on the relevant product page where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order number and clear photos/videos of the product and packaging.

We will review the issue and, where applicable, arrange a replacement, repair, or refund.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, AutoFamily will cover the applicable return shipping costs.

For returns due to a change of mind or other reasons not caused by AutoFamily, return shipping costs may be the customer's responsibility.

Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.

How to Request a Return

Please contact us with:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos, where applicable

We will provide you with the return instructions after reviewing your request.

AutoFamily reserves the right to reject returns that do not meet the conditions stated in this policy.